- This position is responsible for the management of the daily operations of the on-site teams including: Digital, Video, Helpdesk Services, Project Services as provided to the client outlined in the SOW/Contract.
Essential Duties and Responsibilities |
- Development and implementation of daily operational procedures, schedules, systems, processes and procedures pertaining to all aspects of contracted services including but not limited to order process flow, order execution process, trouble issues escalation, and intra-office communications
- Participate in operational meetings, develop solutions, and collect data for reporting
- Provide personnel management of employees assigned to the account; provide direction and leadership within smaller team environment.
- Performs HR activities for the team including, hiring, performance reviews, salary justifications, team building, disciplinary actions, and off boarding
- Concentrates primarily on service delivery and improvements
- Provide liaison for client, company, and their respective affiliate companies
Other duties assigned as needed
- Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks
- Ability to understand and leverage existing Company systems to provide solutions to the business and recommend new systems when required
- Proven ability to significantly contribute toward or lead operation initiatives with a results oriented approach
- Demonstrated leadership and management skills in a team-oriented, collaborative environment
- Exceptional strategic thinking and structured problem solving skills
- Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization
- Ability to manage and direct projects to completion
- Excellent strategic thinking and structured problem-solving skills
- Ability to balance multiple tasks with changing priorities
- Ability to work and think independently and ensuring to meet deadlines
- Strong organizational skills and excellent attention to detail
- Must have clear and professional communication skills (written and oral) both internally and externally
- Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
- Demonstrated customer service focus and client communication skills
- Ability to handle sensitive and confidential information
- Troubleshoot and solve project related issues
- Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat
- Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
Education and/or Experience |
- Minimum High School Diploma or equivalent
- Bachelor degree in Management, Communications, or Business or related field preferred
- Minimum 5 years’ experience in Project Management or in similar or related field
- Extensive experience developing and implementing business processes and streamlining operations
- Demonstrated experience in providing Account Management technical and support services in corporate environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment
- This position can have up to 20 - 30 direct reports
AVI-SPL reserves the right to alter work hours and work location as deems necessary
AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected
VEVRAA Federal Contractor
