Application Architect

• The ServiceNow Application Architect is responsible for supporting the overall health, stability and optimization of the platform, third-party applications and integrations. They play an important role in the discovery and design of new features, application security and promoting data stewardship. They work closely with the Platform Development manager and cross-functional teams, to develop and support the overall ServiceNow Platform strategy.

• Responsible for initial approval of technical designs impacting the platform, integrations and installed packages.
• Communicates directly with stakeholders, internal and external, to gather requirements and demo applications and features. This includes analysis of business process, problem definition and conceptualization.
• Articulate system design considerations, benefits, tradeoffs, and recommendations for a security and sharing model.
• Assesses the architecture environment and requirements and designs sound, scalable, and performant solutions on the Lightning Platform as it pertains to enterprise data management.
• Design a security and sharing model based on complex requirements.
• Collaborates with the Platform Development Team and SMEs in establishing a level of effort for projects and features. 
• Serve as an escalation point for developers and administrators, guiding them in developing fixes for bugs as well testing and aiding in code checks.
• Promote change management and data stewardship within team and across the business.
• Assist in the mentoring of administrators and developers on coding best practices, software development utilities and resources, including continuing education, certification preparation, researching and adopting latest features and technologies.
• Serve as a technical lead on implementations, promoting timely, efficient and elegant solutions.
• Log, track and manage issues, bugs and enhancement requests in an Issue Management System.
• Author technical documents and maintain technical library as needed, and/or assist Technical Writer in the creation and management of these documents.

Other duties assigned as needed

• Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
• Self-starter capable of working independently and ensuring to meet deadlines
• Excellent communication and interpersonal skills, both verbal and written
• Ability to balance multiple tasks with changing priorities
• Strong working knowledge of SDLC, Agile methodologies and Quality Assurance
• Strong working knowledge scripting with Data Loader and ETL platforms.
• Strong working experience configuring middleware
• Excellent structured problem-solving skills
• Demonstrate time management skills with attention to detail
• Ability to troubleshoot complex AV/UC network and connection issues
• Self-directed leader with a blend of technology / business expertise and a proven track record of developing an organization and achieving results through others.
• Strong oral/written communication, presentation, and organizational skills
• Prior experience managing a development team with demonstrated ability to deliver on time
• Understanding of systems interfacing with ServiceNow e.g. D365 other third party applications
• Strong interpersonal and communication skills for driving strategic initiatives through large and diverse organizations. Excellent customer service skills.

• ServiceNow Application Architect Certification (required)
• Proficiency in ServiceNow development, including scripting (JavaScript, Glide API HTML,CSS), UI policies, business rules, and client scripts
• Experience assessing customers' requirements regarding data quality needs and creating solutions to ensure high-quality data (for example, no duplicates, correct data) and can also recommend organizational changes to ensure proper data stewardship.
• Experience communicating solutions and design trade-offs to business stakeholders.
• 5+ years working with Data Architecture
• 2+ year experience working with ServiceBridge
• 2+ years working with Integrations
• Associates, Bachelors or Certification in Computer Programming or Cybersecurity a plus but not required for consideration

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

• The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

• This position does not have direct reports

AVI-SPL reserves the right to alter work hours and work location as deems necessary

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law

This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.