Credit & Collections Analyst

Job Summary

 Accurately manage assigned segment of accounts while maintaining timely and professional
communication with internal and external customers regarding the status and payment of open
items. Meet or exceed collection goals on a weekly and monthly basis.
Essential Duties and Responsibilities
 Maintain accurate and reliable notes in aging workflow report and CMS
 Understand benchmarks for collection goals and strive to meet or exceed goals on a weekly and
monthly basis
 Confirm customer receipt of high-value invoices via email, phone, or through electronic
submission portals and ensure payment is forthcoming in accordance to policy
 Work with internal and external customers to research and resolve outstanding issues in order
to collect payment, process adjustments, or process credits and write-offs as applicable
 Request tax certificates as needed
 Process lien wavers as applicable
 Process credit card payments and set customers up for ACH payments as needed
 Process monthly account statements
 Manage collection team emails and hotline calls
Other duties assigned as needed

Skills and Abilities

 Demonstrate time management skills with attention to detail
 Detail oriented and capable of analyzing complex financial/operational data
 Intermediate/Advanced proficiency in PC/Microsoft applications (Excel, Access, Word,)
 Demonstrated experience using pivot tables in Excel
 Ability to negotiate conflict and maintain constructive working relationships with people at all
levels of the organization
 Self-starter capable of working independently and ensuring to meet deadlines
 Excellent communication and interpersonal skills, both verbal and written
 Ability to balance multiple tasks with changing priorities
 Ability to exercise solid judgment with sound problem-solving and decision-making skills
 Proficiency in Microsoft Office applications (Word, Excel, Outlook)
Education and/or Experience
 Minimum High school diploma or equivalent
 Bachelors’ degree in Accounting, Finance, Business or related field preferred
 Minimum 1 – 2 years’ experience in Accounts receivable or business-to-business collections
 Experience in Construction industry collection is a plus
 Experience operating in a multi-state and/or complex matrix business environment

Working Environment

The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. This job operates in a
professional office environment. This role uses standard office equipment such as computers, phones,
photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise
(inter-office conversations and computers/printers).

Physical Requirements

The physical demands of this position are those that are necessary to meet the responsibilities and
essential functions of this position. Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential functions.
 This position regularly requires employees to sit, walk, and stand; talk or hear, both in person
and by telephone; use hands repetitively to finger, handle, feel or operate standard office
equipment

Direct Reports

 This position does not have direct reports

Work Hours

AVI-SPL reserves the right to alter work hours and work location as deems necessary
AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected
VEVRAA Federal Contractor