WHO WE ARE
At AVI-SPL, we pride ourselves on our superior customer service, passion for excellence, spirit of teamwork, and the focus on continued innovation. Our employees are the people who enable us to deliver on those values every business day. That’s why we’re always on the lookout for talented, ambitious people who can make a substantial contribution to our team of smart, down-to-earth, hardworking professionals.
Our Managed Services team offers lots of room for growth! Across all of our teams, we support each other and value the importance of collaboration and the growth mindset. You’ll have daily opportunities to develop your individual skills, become an expert of the traditional and virtual video industry, and be part of an innovative organization.
We offer a competitive package and a balanced work-life culture. We love what we do and hope you do too - come join us!
DAY TO DAY RESPONSIBILITIES
- Work closely with the Service Delivery Manager to assess the administrative and reporting needs to ensure account success.
- Work directly with clients for out-of-contract production and event needs, provide necessary guidance to ensure a successful project and coordinate with various roles and departments within AVI-SPL to execute.
- Ensure timelines and delivery of required deliverables are met for service reporting and billing.
- Facilitate work order creation and invoicing for all contracted projects.
- Maintain the organization and real time accuracy of all financial trackers and provide forecasts on monthly, quarterly, and annual program spend.
- Oversee vendor onboarding.
- Ensure all vendor invoices are collected, approved, and posted in a timely manner.
- Assist with the development and curation of documentation for the program including standard operating procedures, workflow processes, booking forms and facility checklists.
- Assist with ensuring documentation across all locations is consistently structured, current and available within client-owned platforms as well as available to internal resources as needed.
- Ensure all account data is captured to allow for the development of reporting on Service Level Agreements and other data driven metrics to provide forecasts and recommendations to management and clients.
- Assist with creating utilization reports, production trackers and studio usage reports to identify account trends, provide information on productivity improvements, and illustrate how to operate service efficiently.
- Gather the relevant data to identify and evaluate potential risks and service deficiencies within client’s event services operations while implementing process improvement strategies.
- Work with client third party labor resources in each account to ensure all staff maintain access including technology and infrastructure needs and badging.
- Participate in brainstorming ideas and solutions to enhance services offered.
- Contribute to overseeing the progress and cost effectiveness of all productions within the department and provide guidance and support in order to meet goals and revenue objectives.
- Occasional travel and after-hours work will be required.
WHAT WE’RE LOOKING FOR
Must-have skills & job qualifications
- 5+ years of experience with administrative, financial, or data analysis support of video production or event operations, or similar field including audio/video events and studio operations.
- Experience in event coordination including database and scheduling management.
- Experience in project management including coordinating logistics with multiple entities, vendors or departments.
- Proficient working with metrics databases, documents, and presentation tools, and experience with providing reporting and forecasts.
- Proficient in advanced spreadsheet usage including developing detailed pivot tables and dashboards.
- Ability to communicate challenging aspects of a production to clients while maintaining a high level of confidence and leadership.
- Ability to maintain a positive attitude, even during pressure situations.
- Track record of being organized, detail-oriented, flexible, and working well in a team atmosphere, as well as having the capability to work well individually, is essential.
- Strong work ethic, self-direction, self-motivation, patience, persistence and the ability to get along with coworkers and customers.
- Excellent customer relationship skills, providing white glove service to clients.
- Consistent, proactive preparation and responds in a timely manner to multiple channels of communication.
- Ability to collect and analyze metrics, extract trending data, and provide continuous improvement recommendations.
- Ability to quickly adapt to changing needs and evolving business processes.
- Ability to work closely with cross-functional teams including functional leads.
- Process minded: define process, layout plan and execute.
- When facing an issue, have a professional, calm demeanor in front of clients and other staff.
- When problem solving, offer multiple possible solutions, where applicable.
- Strong written skills, to always communicate in the correct tone of voice via email, website updates, and instant messaging.
- Able to work flexible hours to support clients regardless of US location.
Nice-to-have skills
- Experience with live studio and event production workflows and roles, including planning and coordination, day of operations and engineering maintenance.
- Knowledgeable of scheduling and project management software inclusive of ScheduAll, Xytech, and Momentus.
- Experience in producing and executing post-production projects inclusive of creative development and editing.
OTHER REQUIREMENTS
- Valid driver’s license and safe driving record
- Occasional travel is required as needed based on account requirements as well as meetings at AVI-SPL Bureaus and headquarters.
WHY YOU'LL LIKE WORKING HERE
- Enjoyable company culture
- Medical benefits, including vision and dental
- PTO days (vacation, sick days, and personal days) and paid holidays
- 5 Employee Resource Groups (ERGs)
- Training and professional development opportunities
