Digital Specialist

The Onsite Digital Signage Engineer leads the overall onsite service and support for Digital Signage. The engineer will also assist in the implementation of new hardware and software.

Daily tasks

• Coordinate, Operate, Manage, and support all activities/events relevant to Digital Signage.

• Complete logs and case notes for all managed events

• Other duties include scripting, monitoring, troubleshooting, escalation, and technical documentation drafting.

• Identify gaps, successes of implemented new technology or software changes and the effects there of

• Provide consultation for technicians on signage technology and other technologies pertaining to this architecture.

• Perform troubleshooting and training clients and internal teams as needed.

• Attend department meetings and training sessions as needed.

• Other mutually agreed upon duties as assigned.

Skills and Abilities

• Communicate and interact with internal employees, clients, and colleagues in a professional and timely manner.

• Self-starter capable of working independently and ensuring meeting deadlines.

• Proficient in networking concepts, including TCP/IP, firewalls, and wireless communication.

• Ability to balance multiple tasks with changing priorities.

• Excellent structured problem-solving skills

• Demonstrate time management skills with attention to detail.

Education and/or Experience

• High School Diploma or equivalent is required.

• Bachelor’s degree in engineering, Computer Science or Technical field degree preferred.

• Understanding of live event production.

• Must be able to work various hours and shifts.

• Minimum of 2 years of experience in digital signage, AV systems, or related IT support roles

• Demonstrated knowledge of Video Teleconferencing endpoints and infrastructure

• Knowledge of Digital Signage solutions from Planar, Brightsign, Appspace, Samsung, SignageOS, and others

• Participate in daily reviews with Service Manager or Team Lead.

• Participate in weekly review sessions for major events.

• Participate in weekly planning sessions with core IT supporting groups

• Participate in engagement of new technologies.