Field Service Technician

The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers' assets while delivering a world-class Customer Service experience.

Essential Duties and Responsibilities

 Great attitude and work ethic

 Read and interpret electronic schematics and architectural blueprints
 Perform preventative maintenance visits to help maintain a stable client-based system
 Clean various AV equipment including but not limited to: camera lenses monitors and equipment fans
 Take responsibility to accurately complete job documentation as needed
 Field installation of control programs (AMX / Crestron/Firmware) - upload and download capability
 Field service support of networked devices (Routers IP Protocols etc.)
 Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable installing connectors mounting projectors and hanging ceiling mounts
 Provide necessary training and support for next level service technicians
 Provide end-user client training as needed
 Adhere to and understand OSHA standards for all phases of the job
 Setup and troubleshoot various video codecs/video teleconferencing systems

 Keep up with RMAs and associated paperwork to get hardware repaired/replaced

 Effective Communication with the Help Desk case owners and update Work Order notes into the case details 
 Travel to various job sites as required
Other duties assigned as needed



Skills and Abilities

 Effectively communicate with employees customers and colleagues
 Ability to use hand and power tools in a safe and efficient manner
 Ability to work and think independently and ensuring to meet deadlines
 Basic computer knowledge
 Knowledge of basic signal flow for audio video and control
 Ability to manage small to medium projects
 Ability to solder & crimp connectors
 Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards

Education and/or Experience

 Minimum of 1 - 3 years of audiovisual integration experience preferred
 Formal education in Electronics or related field preferred
 Minimum of a High School Diploma or equivalent preferred
 Preferred external training:
o OSHA 10-Hour Construction Course
o Avixa (InfoComm) Quick Start to the Audio-Visual Industry
o Avixa (InfoComm) CTS General Certification
o AMX Intro to Networking for AV Professionals
o Crestron Professional Installation
o Exton AV Associate Certification

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and will be required to drive to client sites.

Physical Requirements

 The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

• The employee must be able to lift and/or move up to 75 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.