Services Product Manager

• Define and manage global UCC & Service Solutions service offerings including service descriptions, service agreements, and pricing
• Collaborate with Services Product Marketing on Positioning, Messaging, Sales Tools, Internal and External Launch Materials, and the like
• Develop service readiness and feature requirements for R&D and Service Operations to execute and implement when appropriate
• Work with cross-functional teams (Service Operations, Finance, Service Contracts, Engineering, R&D) to design processes for demoing, quoting, ordering, delivering and billing services for a consistent, end-to-end customer experience
• Collaborate with Services Product Marketing to conceptualize, develop and manage UCC & Service sales enablement strategy, tools and resources
• Develop UCC & Service Solutions sales training strategy and content
• Perform UCC & Service Solutions sales training via webinar, videos and in-person events
• Manage UCC & Service Solutions go-to market strategies
• Conduct market analysis to identify UCC & Service opportunities, threats and assess company’s competitive differentiation
• Serve as subject matter expert for internal and external communications including tradeshows, analyst interviews, press releases, speaking engagements
• Strategize with UCC Technology Partners, Customers and Sales to articulate and evaluate emerging market opportunities

Other duties assigned as needed

• Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization
• Excellent strategic thinking and structured problem-solving skills
• Ability to balance multiple tasks with changing priorities
• Ability to work and think independently and ensuring to meet deadlines
• Strong organizational skills and excellent attention to detail
• Must have clear and professional communication skills (written and oral) both internally and externally
• Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
• Demonstrated customer service focus and client communication skills
• Ability to handle sensitive and confidential information
• Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat

• Bachelor’s degree in Marketing, Business Administration, Economics or similar or related field required (MBA is preferred)
• Minimum 5-7 years of professional experience in services development/marketing
• Demonstrated experience driving solutions set across development teams through market requirements, and product positioning
• Experience in an global and/or complex matrix business environment is desirable
• Experience developing and implementing business processes and streamlining operations

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

• This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment

• This position does not have direct reports

AVI-SPL reserves the right to alter work hours and work location as deems necessary

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law

This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.