Audio Visual Collaboration Specialist

Audio Visual Collaboration Specialist (MS Teams/Virtual Meeting Platform Experience Preferred)

• Working knowledge of MS Teams, Webex, Zoom
• Support in person or virtually for meeting assistance or conference production
• Direct end user support on the operation and use of collaboration tools
• Meeting or conference setup activities
• Regular AV and videoconferencing room checks, certifications and preventative maintenance in accordance within established standards
• Provide direct assistance and training to end users in the operation of AV systems
• Perform routine preventive maintenance checks & services on AV/VTC systems
• Perform advanced routine maintenance support on all AV systems including but not limited to basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, etc.
• Provide Show Tech Support of planned events, both onsite and off, as needed
• Work flexible schedule as required
• Perform administrative tasks such as completing service tickets, maintaining active status board on system readiness, etc.
• Perform service level troubleshooting and maintenance support on AV & VTC systems
• Setup and monitor video calls as needed.
• Always ensure vendor compliance with all Customer safety and procedural guidelines
• Track all maintenance activity start to finish with proper documentation

• Effectively communicate with employees, customers, and colleagues
• Ability to work and think independently and ensuring to meet deadlines.

• Basic computer knowledge
• Knowledge of virtual meeting platforms (MS Teams, Zoom)
• Knowledge of basic signal flow for audio, video, and control.

• Minimum of 3 -4 years of audiovisual support experience preferred.
• Minimum of a High School Diploma or equivalent preferred