Credit & Collections Analyst

Job Summary

 Accurately manage assigned segment of accounts while maintaining timely and professional communication with internal and external customers regarding the status and payment of open items. Meet or exceed collection goals on a weekly and monthly basis.

Essential Duties and Responsibilities
 Maintain accurate and reliable notes in aging workflow report and CMS
 Understand benchmarks for collection goals and strive to meet or exceed goals on a weekly and monthly basis
 Confirm customer receipt of high-value invoices via email phone or through electronic submission portals and ensure payment is forthcoming in accordance to policy
 Work with internal and external customers to research and resolve outstanding issues in order to collect payment process adjustments or process credits and write-offs as applicable
 Request tax certificates as needed
 Process lien wavers as applicable
 Process credit card payments and set customers up for ACH payments as needed
 Process monthly account statements
 Manage collection team emails and hotline calls

Other duties assigned as needed

Skills and Abilities
 Demonstrate time management skills with attention to detail
 Detail oriented and capable of analyzing complex financial/operational data
 Intermediate/Advanced proficiency in PC/Microsoft applications (Excel Access Word)
 Demonstrated experience using pivot tables in Excel
 Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization
 Self-starter capable of working independently and ensuring to meet deadlines
 Excellent communication and interpersonal skills both verbal and written
 Ability to balance multiple tasks with changing priorities
 Ability to exercise solid judgment with sound problem-solving and decision-making skills
 Proficiency in Microsoft Office applications (Word Excel Outlook)


Education and/or Experience
 Minimum High school diploma or equivalent
 Bachelors' degree in Accounting Finance Business or related field preferred
 Minimum 1 - 2 years' experience in Accounts receivable or business-to-business collections
 Experience in Construction industry collection is a plus
 Experience operating in a multi-state and/or complex matrix business environment
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Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations