WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward
WHAT YOU’LL DO
The EBC Support Technician is responsible for the everyday support for programs and events hosted at the center. Technicians ensure the centers are set up, maintained, and shut down based on the center's operating schedule. They maintain a professional environment for clients and staff during events and off hours. The Techs will work closely with stakeholders and the Operations Manager to ensure proper coverage and scheduling of events and programs. This position is additionally onsite only, no remote support is required for this position.
Day-To-Day Responsibilities:
- Provide onsite support for visitors and executive level events
- Working with event organizers to create a production plan, setting up and testing equipment, and operating equipment during the event.
- Communicate effectively with executive-level clients to identify needs, evaluate solutions, and provide ongoing support
- Provides tours and demos with the relevant technology within the space
- Perform daily inspections and regular maintenance of hardware and software for internal platforms
- Execute regular preventative maintenance on all hardware
- Diagnose network problems impacting one or many internal platform applications
- Utilize remote access Mac, Linux, and Windows systems to control internal platform (via SSH, VNC; be able to navigate file systems on remote machines)
- Work with Client Engineers to troubleshoot difficult internal problems
- Creating Technical Documentation, and Operational Documentation for the supported spaces
- Training users on how to operate AV systems and providing technical support.
- Installing AV equipment in an office environment where requested
- Handling life cycle of equipment through RMA processes when and where they are identified
- Integrating AV systems into network infrastructure
- Inventory Management of both spares and consumables
- Inventory Management of existing equipment
Items to Consider:
- AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
- This position will generally work on customer sites and may deal with a construction site type of work environment.
WHAT WE’RE LOOKING FOR
Must-Haves:
- Ability to effectively communicate with employees, customers and colleagues
- Ability to work and think independently and ensuring to meet deadlines
- Experience working in video conferencing, video production, or post production
- Experience with G-Suite, Google Meet, Microsoft Teams, Zoom, or WebEx
- Knowledgeable with computer terminals and commands
- Experience with Google Workspace administration
- Excellent soft skill and readiness to demonstrate technology to high profile customers
- Experience with video displays and content management system
- Minimum of a High School Diploma or equivalent
- Minimum of 1 – 3 years of audiovisual integration experience preferred
Nice-To-Haves:
- Formal education in Electronics or related field preferred
- Preferred external training:
- AMX Intro to Networking for AV Professionals
- Crestron Professional Installation
- Extron AV Associate Certification
- AVIXA Quick Start to the Audio-Visual Industry
- AVIXA CTS General Certification
Working Environment
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).
Physical Requirements
- The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; climb ladders/stairs; crawl, stoop, kneel, crouch; lift/carry 50 lbs; push/pull carts.
WHY YOU’LL LIKE WORKING HERE
- Medical benefits, including vision and dental
- Paid holidays, sick days, and personal days
- Enjoyable and dynamic company culture
- Training and professional development opportunities
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
