UCC Engineer I

• • The Digital Media Solutions Engineering team is primarily responsible for the planning, design, and deployment of Unified Communications systems. This role will be responsible for implementing and integrating on-premise or cloud based platform solutions, of complex or large scale, on a customer’s premise or remotely, within the AVI-SPL Digital Media Solutions Portfolio.
  • • The Digital Media Solutions Engineering team provides other forms of consultancy to include customized administrator and user training, adoption services, as well as system and need analysis.

• Performance of project based work
  • Design and support appropriate solutions based on existing environment, create detailed design documents, evaluate and test new and evolving technologies and performance
  • Collaborate with Project Managers throughout the implementation process
  • Creation and maintenance of project and technical documentation and customer deliverables
  • Deployment, Integration & Testing of Digital Media Platforms including but not limited to Digital Signage (CMS), Wayfinding, Enterprise Communication, Enterprise Video, and IPTV Solutions.
  • Work closely with internal and external stakeholders including vendors on products and implementations as needed
  • Participate in key projects of client to provide recommendations and guidance for system migrations
  • Provide basic project coordination for in-house projects to ensure they adhere to company policy, are completed on time and within budget, meet the deliverables of the project while following change control procedures
  • Development & Documentation of Customer Network Connectivity Design
  • Development & Documentation of Services Deployment Model (Hosted/Managed)
• Consulting
  • Coordination of project tasks, and changes
  • Ability to research and plan an optimal upgrade or change strategies
  • Ability to research and answer product specific technical questions within the candidate’s career discipline
• Other duties
  • Assist helpdesk with configuration changes and troubleshooting as necessary
  • Develop internal training materials on system delivery and other basic tasks
  • Work with Sales Engineers to ensure proper solutions are deployed based on corporate standards
• Personal and professional growth
  • Gain/maintain technical knowledge within the candidate’s career discipline
  • Gain/Maintain Strong Managed Services Product Knowledge
  • Gain/Maintain Strong internal business process knowledge of end-to-end customer life cycle support for Managed Services Solutions
  • Build and maintain relationships with global partners, virtual teams and third parties on deployment or support issues

• Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
• Self-starter capable of working independently and ensuring to meet deadlines
• Excellent communication and interpersonal skills, both verbal and written
• Ability to balance multiple tasks with changing priorities
• Excellent structured problem-solving skills
• Demonstrate time management skills with attention to detail
• Ability to troubleshoot basic AV network and connection issues
• Ability to use Microsoft Office software to produce documents and perform analysis work
• Demonstrate the ability to work successfully with diverse cultures while accommodating global time zone constraints

• Required
  • 2+ years of experience deploying or installing digital media platform infrastructure products within the candidate’s career discipline (CMS, IPTV, Workplace Communications, resource management, ect)
  • Minimum High school diploma or equivalent
  • General IT knowledge such as basic networking, operating system knowledge
• Desirable
  • Bachelor’s Degree in Computer Science, Computer Engineering, Electrical Engineering or related field
  • Experience with Linux
  • Experience with or certifications in virtualization technologies
  • Networking certifications (CCNA Router & Switch, Network+)
  • ITILL

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

• This position does not have direct reports

AVI-SPL reserves the right to alter work hours and work location as deems necessary

AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected

VEVRAA Federal Contractor

This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.