WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU’LL DO
The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
Day-To-Day Responsibilities:
- Setup and breakdown of conference spaces to meet the customers event needs
- Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components
- Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
- Responsible for job site documentation and providing client training on the AV Technology as needed
- Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing non-complex AV components, and video/audio recording support where applicable
- Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
- Understand and adhere to local safety standards for all site duties
- Setup, operate and troubleshoot various audio/video systems
- Travel to various job sites as required
- Periodic weekend, evening
- Comfortable working around human tissue – cadaveric, whole body and/or parts.
- Comfortable working around live pigs – research institute.
Items to Consider:
- AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
- This position will generally work on customer sites and may deal with a construction site type of work environment.
WHAT WE’RE LOOKING FOR
Must-Haves:
- Effectively communicate with employees, customers and colleagues
- Ability to use hand and power tools in a safe and efficient manner
- Ability to work and think independently and ensuring to meet deadlines
- Advanced computer knowledge (WIN/Mac)
- Knowledge of basic signal flow for audio, video and control
- Overseeing all audio-visual systems and ensuring seamless functionality across livestream broadcasting, video conferencing, and in-room AV setups
- Providing hands-on and remote support for AV systems, including setup, maintenance, and real-time issue resolution. Supporting Mac and PC based presentations
- Collaborating with vendors like Stryker, Medtronic, Boston Scientific,J&J, Proximie, and others to coordinate AV hardware needs and system integration for surgical training environments.
- Supporting collaborative initiatives to enable telepresence, video segmentation, and bi-directional broadcasting for surgical education.
- Must be flexible to work after hours and weekends when required
- Ability to regularly climb and work from ladders, lifting equipment, tools and materials
- White Glove Service: Demonstrated ability to provide high-level support to director-level executives, surgeons and above in a corporate setting, ensuring smooth and professional AV experiences.
- Problem-Solving: Strong troubleshooting skills across various AV and networking systems, ensuring quick resolution of technical issues.
- Customer Service: Committed to delivering exceptional customer service, with a focus on meeting the needs of corporate clients and stakeholders.
- Extron NAV: Extensive experince with deployments, intergration, and troubleshooing of Extron NAV and associted S/W.
- Networking: Skilled in setting up, configuring, and troubleshooting networked devices, with experience in LAN/WAN.
- Crestron, Poly, Biamp, Extron NAV experience
- UC Platforms - Teams, Zoom, Webex
- Tricaster switcher, 3-4 PTZ Cameras, Audio console, and DMX Lighting
Nice-To-Haves:
- Formal education in Electronics or related field preferred
- Hybrid operating rooms, lecture halls, and surgical ballrooms
- Fully integrated AV systems for didactic and hands-on lab spaces
- Bi-directional AV broadcasting for live OR cases and remote training
- Preferred external training:
- AMX Intro to Networking for AV Professionals
- Crestron Professional Installation
- Exton AV Associate Certification
- AVIXA Quick Start to the Audio-Visual Industry
- AVIXA CTS General Certification
- Dante 1,2,3
WHY YOU’LL LIKE WORKING HERE
- Medical benefits, including vision and dental
- Paid holidays, sick days, and personal days
- Enjoyable and dynamic company culture
- Training and professional development opportunities
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
