WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU’LL DO
As an IT Helpdesk Technician, you will be responsible for delivering world-class technical support across our global operations. This position will play a key role in diagnosing, documenting, and resolving software, hardware, and network issues, ensuring employees have the tools they need for seamless IT performance. The ideal candidate will excel at troubleshooting, root cause analysis, and providing exceptional customer service, contributing to the success of our IT operations.
Day-To-Day Responsibilities:
- Provide exceptional IT support to global operations through onsite, remote, phone, and ticketing system requests.
- Troubleshoot and resolve software, hardware, and networking issues efficiently and effectively.
- Collaborate with IT teams to escalate and resolve complex technical challenges.
- Perform root cause analysis and ensure issues are resolved quickly and accurately.
- Configure, test, and install software applications and hardware to company standards.
- Manage IT assets, including workstation setups for new hires and inventory tracking.
- Resolve user logon and access issues, ensuring security and smooth operation.
- Support remote workers with Virtual Private Network (VPN) and remote desktop solutions.
- Support and troubleshoot peripheral devices, including scanners, copiers, and printers.
- Provide end-user training on common software and systems to enhance efficiency.
- Maintain accurate records in IT systems and ensure documentation is up to date.
- Travel to job sites as needed.
- Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.
WHAT WE’RE LOOKING FOR
Must-Haves:
- 2-4 years of hands-on IT support experience in a corporate environment.
- Strong verbal and written communication skills.
- Excellent capability to switch tasks while adapting to changing priorities in a fast-paced environment.
- Self-motivated with excellent problem-solving skills.
- Exceptional attention to detail and time management skills.
- Proficiency in Windows and macOS environments with Microsoft 365 administration experience.
- Experience supporting Apple products and specialized hardware.
- Knowledge of enterprise-level hardware troubleshooting and maintenance (Dell, Apple).
- Familiarity with enterprise applications (e.g., Office 365, Adobe, AutoCAD).
- Experience with ITSM platforms (e.g., ServiceNow, Jira), ticketing systems (e.g., Web Helpdesk), and cloud services (e.g., Azure, AWS) are a plus.
- Basic experience with CRM and ERP platform administration.
Nice-To-Haves:
- High School Diploma or Equivalent (Associate’s or bachelor’s degree in IT, Computer Science, or a related field preferred).
- Strong intermediate-level PC and networking skills (Apple device experience is a plus).
- Relevant certifications (Microsoft, A+, Network+) preferred.
WHY YOU’LL LIKE WORKING HERE
- Medical benefits, including vision and dental
- Paid holidays and PTO
- Enjoyable and dynamic company culture
- Training and professional development opportunities
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
