Senior AV Facility Technician

WHO WE ARE

At AVI-SPL, we pride ourselves on our superior customer service, passion for excellence, spirit of teamwork, and the focus on continued innovation. Our employees are the people who enable us to deliver on those values every business day. That’s why we’re always on the lookout for talented, ambitious people who can make a substantial contribution to our team of smart, down-to-earth, hardworking professionals.

We offer lots of room for growth! We support each other and value the importance of collaboration and intellectual curiosity across all our teams. You'll have daily opportunities to develop your individual skills, become an expert in the dynamic event production and corporate video industry, and be part of an innovative organization.

We offer a competitive package and a balanced work-life culture. We love what we do and hope you do too - come join us!

WHAT YOU’LL DO

The Senior AV Facility Technician will provide on-premises audio visual and meeting support for an established multi-channel retailer company with the end goal of delivering a world-class customer service experience. This role is responsible for:

• Setting up and breaking down conference spaces to meet the customers event needs;
• performing preventative maintenance tasks to help maintain customer spaces;
• providing meeting assistance upon request for conference room or AV space to ensure requestor is able to
use the equipment in-room;
• and supporting the management of the onsite AVI-SPL team.

Day-To-Day Responsibilities:

Team Management
• Assist AV Facility Team Lead with management of on-site team responsible for ensuring high-quality audio-visual meeting support and timely preventative maintenance and repair.
• Facilitate training to develop personnel and ensure they have the skillset and knowledge to effectively perform their roles and provide recommendations and opportunities for advancing capabilities.
• Serve as an escalation point of contact for service needs.

Meeting Support
• Serve as the central point of contact for all meeting setup and support requests for assigned area.
• Perform preventative maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing connectors, video/audio recording support.
• Work with internal/external teams in a professional manner that reflects the values of AVI-SPL.
• Provide client training as needed.
• Adhere to and understand local safety standards for all site duties.
• Facilitate room sweeps and walk-throughs of all spaces and test of basic functions.
• Maintain records of all pass/fail status and tickets and ensure resolution of any problems found.
• Setup/breakdown of conference room spaces to meet the customer event needs and ensure end users are able to use the equipment in-room.
• Facilitate troubleshooting and repair needs including cable replacements, power-cycles, and validation that components are working as well as more complex needs such as AV component configurations and part replacements.
• Build and maintain an inventory of all AV equipment for assigned locations.
• Monitor conference room health and make recommendations for ongoing failures that may indicate a need for replacement or upgrades.
• Maintain facility documentation and SOPs.
• Participate in regularly scheduled meetings with team members to ensure alignment on procedures,
scheduling, and briefs as required.

WHAT WE’RE LOOKING FOR 

Must-have skills & job qualifications

• 3-5+ years of experience in the area of audiovisual support, integration, meetings and events, or another similar field.
• Audiovisual troubleshooting knowledge.
• Intermediate PC troubleshooting knowledge.
• Knowledge of basic signal flow for audio, video, and control.
• Ability to perform routine testing and problem diagnosis for audio visual technologies.
• Ability to read and utilize blueprints and audio / video flow diagrams.
• Knowledge of network troubleshooting to diagnose static and dynamic IP addresses.
• Ability to use hand and power tools in a safe and efficient manner.
• Ability to solder & crimp connectors.
• Effectively communicate with employees, customers, and colleagues.
• Ability to maintain composure and a positive attitude during high pressure situations.
• Strong work ethic, self-direction, self-motivation, patience, persistence, and perspective.
• Excellent collaboration and customer relationship skills with the understanding of the importance of white glove service.
• Ability to work and think independently and meet deadlines.
• Flexible to work after hours and weekends when required.

Nice-to-have skills
• Studio production and event experience.
• Experience with control room equipment including video switchers, audio consoles, robotic cameras, and video playback software.
• Certification and training with Crestron, CTS, Extron, Networking, and other Audio-Video training.

OTHER REQUIREMENTS
• Valid driver’s license and safe driving record.
• Travel is required based on requirements and location of productions and service needs including
meetings at client offices and AVI-SPL offices.
• Ability to lift/carry 50lbs.
• Ability to climb ladders and perform overhead work.

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental.
• PTO days (vacation, sick days, and personal days) and paid holidays.
• Enjoyable company culture.
• Training and professional development opportunities

MORE ABOUT US 

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.