WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU’LL DO
The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. The OMT provides support and management of fully integrated conference rooms, boardrooms and large complex environments such as auditoriums. The OMT interfaces daily with the customer and acts as an extension of their team. His/her responsibilities generally include the operation and functional testing of all AV and integrated conference room components/equipment. The OMT works in cooperation with the customer’s management team in support of their equipment and user community. This position is a key part of the overall relationship between AVI-SPL and the customer, ensuring the needs of the client are prioritized and met in accordance to project and support goals.
Day-To-Day Responsibilities:
At a minimum, the OMTwill accomplish the following
tasks as part of their responsibilities:
- Setup and teardown of all scheduled onsite meetings
- Daily system checks to ensure equipment and room functionality
- Escalate all “next level” break fix issues to their manager for resolution
- Perform remote testing for local and regional offices
- Deliver a “white glove” level of customer support to all clients
- Ensure all AV spaces are presentable for use
- Perform other AV related tasks as directed by customer
- Perform maintenance tasks to help maintain customer spaces including but not limited to, testing/repairing cables and testing/repairing various hardware components
- Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
- Travel to various job sites as required
Additional Responsibilities:
In addition to the above listed responsibilities, the OMT
will also provide the following Customer requested
responsibilities:
- Event planning and pre-testing as required
- Video conference support, including recording and/or streaming video sessions
- Maintains delivery, return and tracking for A/V loaner equipment
- Back up to Video engineer; video on demand
Items to Consider:
- AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
- This position will generally work on customer sites and may deal with a construction site type of work environment.
WHAT WE’RE LOOKING FOR
Must-Haves:
- Ability to effectively communicate with employees, customers and colleagues
- Ability to use hand and power tools in a safe and efficient manner including soldering & crimping connectors
- Ability to perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers and LCD/Plasma Displays
- Ability to perform basic AV and video conferencing related testing and troubleshooting
- Functional understanding of video/collaboration technology
- Ability to work and think independently and ensuring to meet deadlines
- Intermediate computer knowledge
- Knowledge of basic signal flow for audio, video and control
- Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
- Minimum of a High School Diploma or equivalent
- Minimum of 2 – 3 years of audiovisual integration experience preferred
Nice-To-Haves:
- Formal education in Electronics or related field preferred
- Preferred external training:
- AMX Intro to Networking for AV Professionals
- Crestron Professional Installation
- Exton AV Associate Certification
- AVIXA Quick Start to the Audio-Visual Industry
- AVIXA CTS General Certification
WHY YOU’LL LIKE WORKING HERE
- Medical benefits, including vision and dental
- Paid holidays, sick days, and personal days
- Enjoyable and dynamic company culture
- Training and professional development opportunities
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
